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Multifonds Website Privacy Notice

Who are we?

Multifonds and its affiliates (MULTIFONDS) is committed to protecting and respecting your privacy. This notice will talk about ‘we’, by which we mean Multifonds.

This privacy statement sets out the basis on which we will process any personal data that we may collect about you as a visitor to https://www.Multifonds.com or our premises, or a contact at one of our customers, suppliers or other business partners.

This privacy notice was last updated on 1 June 2025. If you have any questions please contact our Data Protection Officer by emailing privacy@Multifonds.com.

What personal data do you collect and why?

We may collect and process the following data from you:

  • Your contact details (name, email address, telephone number, job role). We use this information to contact you about the services we provide (marketing), and to communicate with our customers, including their employees and workers as part of our provision of services to the organisation they work for.
  • Information about your device, and how you use our website, for example which pages you have accessed. We use this information to keep the website secure, and understand how to make improvements by making it more user friendly.
  • If you exchange emails, telephone conversations or other electronic communications with our employees and other staff members, our information technology systems will record details of those conversations, sometimes including their content.
  • If you are an employee we will process data as part of your employment. This will include contact details, bank details, and information about you health where necessary.

We may also collect some information from other sources. For example:

Your contact details (name, email address, telephone number, job role). We use this information to contact you about the services we provide (marketing), and to communicate with our customers, including their employees and workers as part of our provision of services to the organisation they work for.

We collect information from third party data providers or publicly available sources for anti-money-laundering, background checking and similar purposes, and to protect our business and comply with our legal and regulatory obligations.

How do you comply with the law?

Organisations are required to have a ‘lawful basis’ for processing personal data.

  • Where we contact you because you work for a Multifonds customer we rely on having a legitimate interest, so that we can fulfil our obligations to our customers.
  • Where we send marketing information about our services we rely on having a legitimate interest in advertising our services.
  • Where we access information stored on your device we rely on your consent, unless it is strictly necessary for functionality purposes.
  • If you are a Multifonds employee we process your data as part of the performance of a contract with each employee. Where we process health data this is necessary for complying with laws around health and safety in the workplace, and to ensure that reasonable adjustments are made where relevant.
  • Where we are process personal data for the purposes of anti-money laundering and background checks, we do so because there is a legal obligation to do so, or because we have a legitimate interest in protecting Multifonds from reputational damage or corruption.

Do you share information?

Multifonds shares information with data processors, organisations who work on behalf of Multifonds to provide out services. This includes;

  • Microsoft who provide communication and collaboration services,
  • Customer relationship management,
  • Managed services provision for our services to customers,
  • Finance and payroll providers

We also share information between the entities that comprise the Multifonds Group of companies.

Do you transfer information outside the EEA?

Transfers of information includes making information stored within the European Economic Area (EEA) available to organisations outside the EEA.

We transfer information to organisations outside the EEA where necessary for the provision of our services. These transfers utilise adequacy decisions from the EU Commission, and standard contractual clauses (SCCs).

If you have any questions about the transfer of data or access to data in different jurisdictions please contact privacy@multifonds.com.

How long to keep data for?

We keep data only for as long as necessary.

We will delete the information that we hold about you when we no longer need it. Specific information about our record retention policies is available on request. Please contact us (see below).

Note that we may retain some limited information about you even when we know that you have left the organisation that you represent, so that we can maintain a continuous relationship with you if and when we are in contact with you again, representing a different organisation.

Your information rights

Data protection law gives individuals are number of rights, these rights may vary depending on the lawful basis we rely upon for processing the data.

  • You have a right of access to the personal information that we hold about you, and to some related information.
  • You can also request that inaccurate personal data be corrected or deleted.
  • In some circumstances you can object to personal data being used (for marketing for example), ask for processing to be restricted, and ask for data to be erased.
  • Where you have provided information electronically you have the right to data portability.
  • You have the right not to be subject to automated processing that has a legal or otherwise similarly significant effect on you.

If you wish to exercise any of these rights, please contact us by emailing privacy@multifonds.com.

If you live outside the EEA you may also have additional rights based on the law of the country in which you reside.

Complaints

You have the right to make a complaint to data protection authorities about our handling of personal data. The lead supervisory authority in the EEA for Multifonds is the Commission Nationale pour la Protection des Données (CNPD).

They can be contacted by;